Case Study: Top UK Retail Bank improves payment resilience and cuts MTTR with GlobalLogic AI-powered observability

Top UK Retail Bank cuts MTTR by 50% with GlobalLogic

A top UK retail bank needed real-time visibility across its high-volume payments hub to meet regulatory demands and rising customer expectations, but was hindered by siloed monitoring tools and reactive support models. This led to slow incident diagnosis and increased operational risk. GlobalLogic was engaged to help implement an AI-driven observability solution to address these challenges.

GlobalLogic implemented an AIOps-led solution that integrated Splunk and custom dashboards to provide a unified operational view and AI-driven alerting. This resulted in a 50% reduction in mean-time-to-resolution and projected annual savings of £1–3M from faster diagnosis and improved uptime. The solution also enhanced customer experience and provided a PCI DSS-compliant platform for secure payments performance.