Case Study: Multi-Brand Retail Bank reduces costs and improves reliability with GlobalLogic's AIOps platform

GlobalLogic Uses AIOps to Boost Customer Experience for a Large UK Bank

Multi-Brand Retail Bank, a top UK retail bank serving more than 14 million customers, needed to reduce operational costs and improve service reliability across its digital brands. GlobalLogic helped address the challenge of rising real-time transaction volumes and limited visibility in legacy monitoring tools by applying an AIOps-based observability approach.

GlobalLogic implemented an intelligent monitoring platform that unified data across infrastructure, applications, and customer channels, integrating Splunk and IBM Tivoli Netcool/OMNIbus for real-time anomaly detection and incident automation. The solution delivered £3M in annual savings, cut mean time to resolution by 50%, improved NPS by 5 points, accelerated release cycles by 2 weeks, and increased team productivity through faster, more proactive operations.