Case Study: Digital Banking Payment Hub achieves 50% faster incident resolution with GlobalLogic's AI-driven payment observability

Client Achieved an Enhanced User Experience with Real-Time Payments Hub Monitoring

GlobalLogic partnered with a top UK retail bank that operates a Digital Banking Payment Hub. The bank faced significant challenges in monitoring its high-volume, multi-channel payment systems, which were critical for meeting new regulatory requirements like Strong Customer Authentication (SCA) and PCI-DSS. With siloed tools and a reactive support model, the bank suffered from slow incident diagnosis, increased operational risk, and a lack of a unified view into its complex payment journeys.

The solution implemented by GlobalLogic was an AI-driven observability platform leveraging AIOps and Splunk to provide real-time, role-based monitoring across the entire payment stack. This gave the bank a 360-degree view of service health, enabling faster anomaly detection and root cause analysis. The results for the vendor GlobalLogic were substantial, including a 50% reduction in mean-time-to-resolution (MTTR) and projected annual savings of £1-3 million from improved uptime and faster diagnostics.