Case Study: a contact center service provider modernizes QA and cuts validation time with GlobalLogic's VelocityAI Testing

a contact center service provider reduces QA validation time by 50% with GlobalLogic

A contact center service provider partnered with GlobalLogic to modernize its QA infrastructure. The client faced challenges in modernizing its product, automating its lengthy testing process, migrating customers from a legacy platform, and standardizing its user experience.

GlobalLogic implemented its VelocityAI Testing solution to automate the QA process and assist with a complete architectural overhaul. This modernization effort resulted in a 50% reduction in release validation time, a 60% reduction in production cost, and the successful migration of 94% of customers to a new multi-tenancy platform. GlobalLogic also helped reduce the client's production backlog by 12-13% each quarter.