Case Study: Espresso Club achieves digital commerce growth with Globalbit

Espresso Club transforms phone orders into digital commerce with Globalbit, driving 40% online revenue growth

Espresso Club, Israel's second-largest coffee brand, faced significant challenges as a phone-only business. Their manual ordering system created a revenue bottleneck, prevented any direct digital relationship with customers, and caused high operational friction due to errors and returns. They partnered with the custom software development company Globalbit to build a full digital commerce platform and transform their operations.

Globalbit designed and built a unified e-commerce app and website featuring one-click reordering, a deep personalization engine, and a behavior-driven loyalty program. They also automated the supply chain to reduce errors. This solution transformed Espresso Club into a digital powerhouse, resulting in 350,000+ monthly active users ordering 5 million cups of coffee monthly. The shift to 24/7 digital ordering significantly reduced operational costs and increased customer retention.

Espresso Club