Case Study: Egged transforms public transit mobility with Globalbit

Egged boosts its transit app from 2.2 to 4.7 stars in 3 months with Globalbit

The customer, Egged, Israel's largest bus company, faced a significant challenge with its failing mobile app. The app had a 2.2-star rating, featured broken navigation and inaccurate ETAs, and was actively damaging the brand. Egged needed to rescue this product urgently to serve its millions of daily passengers and meet modern rider expectations. They engaged the vendor, Globalbit, a custom software development company, to lead their mobile strategy.

Globalbit executed a rapid app rescue, delivering a redesigned and stable product within three months that raised the rating to 4.7 stars. Following this, Globalbit built TikTak, a premium on-demand shared transit service, from the ground up. This solution created a new revenue stream for Egged, drove ridership growth, and positioned the company as a smart transportation leader. The successful partnership with Globalbit lasted five years, managing Egged's entire mobile ecosystem.

Egged