Case Study: Knape & Vogt achieves real-time reporting and frees up to 25% of IT support with Global Software, Inc.'s Spreadsheet Server

Knape & Vogt - Customer Case Study

Knape & Vogt, a medium‑enterprise consumer products company running Oracle, faced slow, manual reporting and limited access to real‑time data that created reliance on IT, multi‑step processes, and concerns about data accuracy. They needed faster, timely reports and the ability to identify and correct issues quickly.

They implemented Global Software’s Spreadsheet Server (with QueryDesigner and a custom web solution) to access live ERP data in Excel. The change provided real‑time reporting—enabling issue resolution in minutes rather than hours—and freed up to 25% of IT support time and up to 30% of reporting process time.

Knape & Vogt

Timothy DenBesten

IT Manager