Case Study: Capitec Bank doubles its customers with digital onboarding from Global Kinetic

Capitec Bank doubles customers to 20 million with Global Kinetic

Capitec Bank, a major South African digital bank, faced the challenge of doubling its customer base but was constrained by internal restructuring and limited resources. To achieve its ambitious growth target, it turned to vendor Global Kinetic to implement a robust digital onboarding and eKYC solution.

Global Kinetic provided an end-to-end delivery model, handling the entire project from design to deployment using a team of developers and technologies like C# and Azure. The solution was successfully integrated with external partners and delivered on time and within budget in just eight months. This allowed Capitec Bank to rapidly expand its customer base from 10 million to over 20 million, achieving its growth goal and demonstrating the effectiveness of outsourcing a critical banking capability.

Capitec Bank