Case Study: CSG achieves centralized global workforce visibility and $225,000+ cost savings with Global Expansion

CSG Enhances Global Workforce Support with Global Expansion

CSG, a leader in customer engagement, revenue management, and payment solutions, struggled with a decentralized global workforce managed by multiple Employer of Record (EOR) vendors, inconsistent contracts, complex invoicing, and poor support. To gain centralized visibility, cost transparency, and stronger global support, CSG ran an RFP and selected Global Expansion as its global EOR provider, implementing Global Expansion’s GX1 platform and associated services.

Global Expansion consolidated CSG’s EOR population onto the GX1 platform, used Monday-based project workflows, assigned program owners, held weekly calls, and completed transfers across six locations within 30 days while training stakeholders and providing a dedicated contact. The effort simplified invoicing and contracts, eliminated manual invoice reviews, delivered global visibility, and produced measurable cost savings of more than USD 225,000, enabling smoother global operations under Global Expansion.

CSG