Case Study: Hackett London achieves 97% international revenue growth and 75% more international orders with Global-e

British luxury clothing brand Hackett London grew its international online revenues by 97%

Hackett London, the British luxury menswear brand, faced barriers to growing its international ecommerce — a multi-step international checkout, no option to calculate/prepay duties and taxes, limited payment methods, and inefficient routing of stock that increased transit times. Seeking to optimize cross-border sales and improve the international shopping experience, Hackett London partnered with Global-e to deploy a cross-border ecommerce solution.

Global-e implemented a localized, one-step checkout with local pricing and currencies, duties-and-taxes calculation with prepay options, express shipping, and support for 150+ local payment methods and region-specific marketing. Within three months Global-e’s solution delivered major results: conversion rates +77%, international orders +75% and international revenues +97% YoY, expanded sales to 70+ destinations, and 74% of cross-border shoppers choosing to prepay duties (82% in the USA), with outsized growth in markets like the Netherlands, Austria and Australia.

Hackett London

Lisa Small

Head of Ecommerce