Case Study: Pillar Hotels & Resorts achieves over 90% electronic payroll participation and $50,000+ in savings with Global Cash Card

Pillar Hotels & Resorts - Customer Case Study

Pillar Hotels & Resorts, which manages 220 hotels and nearly 23,900 rooms across 37 states and 19 brands, faced rising payroll costs and administrative complexity—especially for its largely unbanked workforce of over 6,000 employees. With electronic payroll participation in the low 40s and expenses from printing, FedEx and check-cashing fees, the company sought a solution to simplify payroll, improve participation and handle final-pay requirements in certain states.

Pillar launched a seven-location pilot with Global Cash Card using a customized rollout—paycheck stuffers, train-the-trainer webinars, in-person and conference-call employee trainings (English and Spanish), enrollment materials and ongoing field support. Within two months participation climbed to over 90%, the program was expanded companywide, Pillar projects more than $50,000 in annual savings, and set a goal to reduce live checks to 10% or less while providing compliant final-pay options.

Pillar Hotels & Resorts

David Altshuler

Chief Financial Officer Pillar Hotels and Resorts