Case Study: Dialogue improves QA predictability and reduces bugs with Global App Testing

Improving Patient Outcomes Through Better QA

Dialogue, a Canadian telemedicine and healthcare startup, needed a more reliable QA process as rapid growth made sprints unpredictable and bugs started impacting customers. The team was struggling to forecast testing effort, lacked confidence at release, and relied on a small internal QA effort plus ad hoc bug bashes across Android, iOS, and web apps.

By partnering with Global App Testing, Dialogue gained scalable test coverage, predictable 48-hour QA turnaround for each sprint, and stronger regression and test case execution using Global App Testing’s global crowd of more than 20,000 testers. The result was more accurate sprint planning, faster production sprints, improved app quality, and a reduction in active P2 bugs to well below 10, helping Dialogue prevent major disruptions from reaching production.

Dialogue

Alexis Smirnov

Co-Founder & Chief Technology Officer