Case Study: Acasa reduces app crashes and boosts NPS with Global App Testing

Acasa improves NPS and cuts app crashes with Global App Testing

Acasa, a seed round SaaS company that helps consumers reduce utility bills, faced a challenge with high app crash rates and a declining NPS due to a lack of dedicated QA resources and an inconsistent bug reporting process. They engaged Global App Testing for a custom QA solution that began with exploratory testing.

Global App Testing implemented exploratory testing to find edge-case bugs and then helped Acasa establish a suite of regression tests. This solution reduced app crash rates, alleviated stress on the internal team, and ultimately improved Acasa's NPS as customers became more satisfied with the stable product.

Acasa