Case Study: Madison Reed achieves faster issue resolution and measurable employee engagement gains with Glint

Madison Reed - Customer Case Study

Madison Reed is a San Francisco start-up transforming the hair-care industry by delivering salon-quality color and products directly to customers. With a diverse workforce of engineers, colorists, stylists and remote staff, leadership struggled to get timely, unfiltered feedback across hourly and salaried teams and wanted a better way to understand employee experience and engagement.

Madison Reed adopted Glint’s confidential monthly pulse surveys and group-level analytics to surface honest, actionable feedback. The platform let leaders quickly pinpoint issues (for example, a 13-point drop on one team), respond in near real time, and track month-to-month score improvements; today, executives share results and responses company-wide, strengthening engagement and team unity.

Madison Reed

Amy Errett

CEO & Co-Founder