Case Study: FICO achieves an 11% engagement increase and reduced attrition with Glint

FICO - Customer Case Study

FICO, a Silicon Valley–headquartered analytics software company with roughly 3,000 employees across dozens of locations, needed a better way to keep its increasingly global and complex organization connected and accountable. Annual engagement surveys were slow, costly and delivered outdated results, leaving leaders without timely, actionable data to measure the workforce pulse or drive management behavior change.

FICO implemented Glint to pulse employees quarterly and give managers immediate, intuitive dashboards and action-planning tools. That shift produced measurable gains—steady 11% increase in engagement, Communication +12%, Rewards +17%, Resources and Work‑life Balance +11%—and five consecutive quarters of reduced undesired attrition, enabling leaders to embed real-time employee feedback into decisions and programs.

FICO

Richard Deal

SVP, Chief Human Resources Officer, FICO