Case Study: DISH Network achieves real-time employee engagement insights and faster manager-led action with Glint

DISH Network Redefines Employee Engagement through Glint

DISH Network, a Fortune 250 pay-TV provider transforming into a “connectivity” company, needed highly engaged employees to support a major shift into wireless and IoT services. Its legacy annual engagement survey (nearly 40 questions) produced slow, non-actionable results and low confidence that feedback led to change, leaving managers without timely insights to address team issues.

DISH partnered with Glint to replace the old process with a streamlined, real‑time platform: a 20‑item survey deployed three times a year, manager dashboards, algorithmic action recommendations, and NLP-driven analysis of open comments. The new system gave leaders immediate, actionable insights and resources to close feedback loops — and corresponded with steady engagement gains (over 10 percentage points since 2012 and a 3.3‑point increase after the new platform launch), stronger manager accountability, and faster responses to organizational changes.

Dish Network