Case Study: Plastiq achieves company-wide alignment and empowered teams with Gliffy

Plastiq - Customer Case Study

Plastiq is a fintech startup (backed by $45.3M) that helps customers pay bills with credit cards, but faces the dual challenge of building a secure payments platform while keeping a simple, reliable user experience across many interdependent teams and systems. With so many moving parts, the company needed a consistent, company-wide way to visualize processes and maintain alignment so work wouldn't break down as projects scaled.

Plastiq adopted Gliffy diagrams—integrated with Confluence and other tools—as the single bird’s-eye view for product roadmaps, project plans, org charts, and process maps. Standardized legends and easy-to-use diagramming let everyone from founders to new hires create and share visuals, speeding planning and onboarding, increasing ownership, and improving cross-team alignment and execution.

Plastiq

Craig Cockerill

UX Lead