Case Study: America's Life Insurance Company improves talent quality and cuts time-to-hire with Glider AI

America's Life Insurance Company ensures talent quality by using Glider AI for recruiting and retaining top talent

America's Life Insurance Company used Glider AI to improve the quality and efficiency of hiring for customer service roles in a highly regulated, high-empathy industry. Facing the challenge of screening candidates for monthly hiring and training classes, the company needed a better way to identify talent with the right attention to detail, communication skills, and service mindset.

Using Glider AI’s assessment, AI screening, proctoring, interviews, and skills-based hiring platform, America's Life Insurance Company simulated real-world customer scenarios with video responses, internet proficiency, and typing tests. Glider AI helped reduce time-to-hire by 50%, improve the interview-to-hire ratio by 3x, and deliver a 100% improvement in talent quality, while also boosting customer satisfaction and the employee experience.