Case Study: Sony Interactive Entertainment streamlines HR operations with GlideFast Consulting and ServiceNow HR Service Delivery

Sony Interactive Entertainment streamlines HR with GlideFast Consulting, configuring 44 services

Sony Interactive Entertainment partnered with GlideFast Consulting to modernize its HR operations, seeking to transition from a custom-built system to a more efficient platform. The challenge was to streamline HR service delivery and improve the experience for both employees and HR agents across the organization.

GlideFast implemented ServiceNow HR Service Delivery (HRSD), including modules for Case Management, an Employee Relations application, and the AI-powered Employee Center Pro. A key component was the integration with Workday for 13,000 employees via MuleSoft. This solution resulted in a notable reduction in case resolution times, enhanced self-service, and streamlined workflows. GlideFast configured 44 HR services, built 10 detailed reports, and completed 79 development stories, achieving a holistic transformation of Sony Interactive Entertainment's HR processes.

Sony Interactive Entertainment