Case Study: eXp Realty boosts agent onboarding satisfaction with Glide

eXp Realty boosts agent NPS by 5+ points with Glide

eXp Realty, a large virtual real estate brokerage, faced significant scaling challenges with its new agent onboarding process. Adding thousands of agents monthly, the company relied on lengthy, error-prone emails that overwhelmed new hires and negatively impacted its Agent Net Promoter Score (ANPS). To solve this, the team at eXp Realty utilized Glide to build a no-code application.

The solution built with Glide was a centralized onboarding portal, replacing the chaotic emails with a checklisted, state-specific process and a searchable directory of key contacts. This implementation dramatically improved the agent experience, leading to an increase of more than 5 points in eXp Realty's ANPS score, achieving an industry-best rating of 70+.

eXp Realty