Case Study: Matter Labs boosts zkSync developer support with Gleen AI

Matter Labs Introduces Generative AI Solution Powered by Gleen AI to Aid zkSync Developers

Matter Labs, the creator of the zkSync blockchain network, faced significant challenges in providing continuous support for its rapidly growing, global community. The team needed to drastically reduce response times, handle an increasing volume of diverse questions, and offer multi-language support without diverting focus from growth initiatives. To address this, they implemented a generative AI solution from their vendor, Gleen (now operating as Alhena AI).

The solution from Gleen involved fine-tuning a GPT-4 model with zkSync's own knowledge base to provide accurate, relevant answers. This implementation resulted in an average response time improvement from hours to seconds and a more than 70% decrease in unanswered questions. The zkSync community responded overwhelmingly positively to the AI's performance and its multi-language capabilities, allowing Matter Labs to efficiently support over a thousand queries per month.

Matter Labs

Estevan Vilar

Community Manager