Case Study: Tridonic centralizes customer communication with Gleap

Tridonic centralizes customer communication with Gleap in one platform

Tridonic, a lighting technology company, sought to reduce manual work, consolidate its customer feedback channels, and replace a cumbersome survey system. The company turned to the vendor Gleap for a solution.

Gleap implemented its integrated platform as a central dashboard for Tridonic. The solution centralized ticketing, added an AI chat for self-service, and integrated surveys for easier analysis. As a result, the Tridonic team now manages all customer interactions from one place, saving time and creating a foundation for future AI-powered support automation.

Tridonic