Case Study: Salesforge unifies support and customer communication with Gleap

Salesforge unifies support in under 1 day with Gleap

Salesforge, a SaaS sales automation company, was struggling with an expensive and inefficient customer communication tool. Its per-seat pricing was costly and unreliable notifications were causing the team to miss customer replies. They turned to Gleap to find a better solution.

Gleap implemented a single, unified workspace that consolidated support, roadmap requests, news, and Slack collaboration. The setup and migration were completed in less than a day. As a result, Salesforge now efficiently handles 60-70 daily support tickets with improved company-wide visibility and reliable notifications that help them maintain a sub-two-minute SLA. Gleap also provided enhanced reporting for clearer performance insights.

Salesforge