Case Study: Partfox transforms user engagement with Gleap

Partfox fully integrates Gleap in 10 days to power support and engagement

Partfox, a B2B marketplace connecting buyers and manufacturers in the CNC industry, faced restrictive per-seat pricing with their previous customer communication platform. This made every new feature, survey, or additional seat a significant budget decision, severely limiting their ability to collect user feedback and build onboarding experiences. The challenge culminated when a user survey had to be capped at a small number of responses to avoid extra costs.

Gleap provided a solution by integrating live chat, AI support, feedback collection, product tours, checklists, and surveys into a single platform without per-seat limits. Partfox fully integrated Gleap with their custom data in just 10 days. The results were immediate: the team gained flexibility to experiment with user engagement, collect feedback with less friction, and use AI to answer common questions, all without the previous financial constraints.

Partfox