Case Study: CRS streamlines help center management with Gleap

CRS builds a help center with 100+ collections using Gleap

CRS, an ERP software provider, faced challenges with its outdated WordPress documentation system. The setup required significant backend maintenance from developers, was difficult for the team to update, and failed to adequately address customer questions, leading to repetitive support calls. This situation was diverting valuable time away from product development.

By implementing Gleap's help center platform, the team migrated their content and used a user-friendly editor to create over 100 help center collections. The solution from Gleap provided a stable, reliable knowledge base that reduced documentation downtime and repetitive support inquiries. This shift gave the CRS development team more time to focus on improving their core ERP product.

CRS