Case Study: Booking.com scales company-wide AI adoption with Glean

Booking.com scales AI across 14,000 employees with Glean

Booking.com, a global travel company, faced the challenge of scaling AI adoption effectively and securely across its large, 14,000-person workforce while controlling model costs. They turned to the vendor Glean to implement its Enterprise AI platform, seeking a solution that could integrate company knowledge and provide practical AI workflows.

Glean provided a scalable platform that integrated with Booking.com's existing tools, delivering AI that was both permission-aware and efficient. The solution became the company's first AI platform to be adopted worldwide, helping employees find answers faster. This resulted in significant adoption and usage, with the platform processing over 500,000 monthly survey responses, demonstrating its widespread impact on productivity.

Booking.com