Case Study: Upside streamlines knowledge access and boosts productivity with Glean

Upside streamlined knowledge access with Glean to reduce duplication & boost productivity

Upside, a technology company that increases financial power for people and businesses, faced a challenge with information access during a period of hyper-growth. Critical knowledge was scattered across numerous digital tools, leading to employee frustration and significant work duplication. Despite having best-in-breed applications, Upsiders lacked an easy way to find the information they needed to be successful.

The company implemented Glean, an AI-powered search solution that connected to their existing systems like G-Drive, Slack, and Jira. Glean provided a centralized, intuitive platform for employees to quickly uncover information, achieving a 92% company-wide adoption rate. The solution was particularly impactful for new hires, helping them onboard faster. Glean saved Upside over 2,000 hours monthly, which the company valued at more than $1.2 million in recovered productivity.

Upside

Elizabeth Vaggelatos

Head of Knowledge Management