Case Study: Booking.com accelerates AI adoption and improves productivity with Glean Technologies

How Booking.com uses Glean to improve travel for millions through accessible, company-wide AI

Booking.com, a leading digital travel company, struggled with inefficient information access across numerous workplace applications. This led to stale data, poor collaboration, and reduced productivity. They needed a scalable search and AI solution that met strict security standards, and after other options failed, they turned to the Glean platform.

Implementing Glean's AI and search platform provided several key benefits. It streamlined promotional video production, cutting the creation time from eight to two weeks and increasing output. IT technicians now resolve tickets almost instantly instead of spending up to ten minutes per ticket searching for information. Glean also served as an accessible gateway to AI literacy company-wide, and Booking.com plans to further leverage it to index over 500,000 monthly customer survey responses.

Booking.com

Noah Gay

Senior Director of Corporate Technology