Case Study: Grammarly speeds up customer support and finds answers faster with Glean

Grammarly - Customer Case Study

Grammarly, a company that provides AI-powered writing assistance, needed a better way for its customer support agents to efficiently find critical product information across its many applications to help resolve complex customer issues. They turned to Glean Technologies and implemented the Glean search platform to address this challenge.

The solution from Glean enabled a universal search across applications like Confluence, Slack, Zendesk, and Google Drive, saving agents significant time by eliminating the need to switch between tools. Glean also automatically surfaces relevant, previously lost information and syncs with existing knowledge bases without requiring content migration. As a result, Glean helped Grammarly's support team find answers much faster and ensured the entire team had instant access to the latest information and updates.

Grammarly

Iryna Smyk

Customer Support Manager