Case Study: Duolingo streamlines knowledge access and boosts productivity with Glean Chat

Duolingo leverages Glean Chat to streamline knowledge access and improve efficiency

Duolingo faced significant challenges with inefficient knowledge sharing and collaboration as its company information was scattered across multiple systems like Google Drive, Slack, and Confluence. This fragmentation made it difficult for employees to find crucial information, leading to wasted time and duplicated efforts, which was confirmed by internal pulse surveys. Their own internal search tool, Metasearch, lacked advanced features to adequately solve the problem, prompting them to seek a more effective solution from Glean Technologies.

By implementing Glean's platform, specifically Glean Chat, Duolingo provided its employees with a powerful conversational assistant to quickly retrieve personalized answers from the company's collective knowledge. The solution from Glean delivered substantial results, including a 5x return on investment, over 500 hours saved monthly, and an estimated $1.1 million in yearly time savings, dramatically improving productivity and streamlining the knowledge-sharing process.

Duolingo

Art Chaidarun

Principal Software Engineer