Case Study: Covered California streamlines health services and saves employee time with Glean

Covered California saves 4 to 6 hours a week per employee with Glean Technologies

Covered California, the state's health insurance marketplace, faced challenges in securely accessing information across its complex systems and applications. They sought an enterprise AI solution that could integrate their data while strictly adhering to their existing role-based security model to protect sensitive personal information. They turned to Glean Technologies for its Work AI platform to meet this need.

Glean implemented its private, single-tenant platform to mirror the customer's security permissions, ensuring data protection. The solution included AI agents for legislative analysis, travel guidance, and performance reviews, which streamlined numerous workflows. As a result, employees reported saving four to six hours per week, and the initial 50-person pilot was so successful that Glean was rolled out to over 1,500 users across the organization.

Covered California