Case Study: Confluent boosts employee satisfaction and workplace efficiency with Glean

Confluent boosts employee satisfaction and workplace efficiency with Glean

Confluent, a company that provides a cloud-native data streaming platform, faced a significant challenge with information sprawl as it rapidly grew to over 2,000 employees. With data siloed across numerous best-of-breed applications, employees, especially in technical and support roles, struggled to find the information they needed, leading to low satisfaction scores on information accessibility. To address this, they turned to the vendor Glean and implemented its enterprise search solution.

Glean's search platform integrated with Confluent's 20+ systems, acting as a connective tissue to unlock information. The solution delivered substantial results, including saving over 15,000 hours monthly, boosting positive survey responses about information access by 13% for the Support team, and achieving an active usage rate of over 70%. Glean dramatically improved onboarding, efficiency, and employee satisfaction across the company.

Confluent

Manu Narayan

Chief of Staff