Case Study: Credit.com improves error troubleshooting and customer experience with Glassbox

Credit.com Enhances Error Troubleshooting With User Experience Insights

Credit.com, a financial services company serving one million members, needed a better way to replicate and resolve technical issues affecting its website. Using Glassbox’s digital experience analytics, Credit.com sought user experience insights to better understand errors and improve its customer journey.

With Glassbox, Credit.com improved error reporting, enhanced the customer experience, and prioritized its product backlog based on customer impact. The vendor helped the team identify quick wins to improve users’ experience and drive conversion and acquisition gains.

Credit.com

Taisia Auston

Product Manager