Case Study: Top Tier Storage Systems improves customer support and product insights with Glassbeam

Top Tier Storage Systems - Customer Case Study

Top Tier Storage Systems, a leading provider of next-generation storage solutions for Fortune 500 enterprises, needed a better way to analyze the massive, multi-structured product data flowing in from more than 4,000 NS100 systems in the field. Their internal scripts and Oracle-based process could not keep up with over 100GB of weekly data, making it difficult to quickly understand product performance, customer usage, and potential failure patterns. Glassbeam’s machine data analytics platform was brought in to turn this complex log data into usable intelligence.

Glassbeam implemented a SaaS solution with dashboards and the Glassbeam Workbench to help Top Tier Storage Systems rapidly analyze hundreds of parameters, create dashboards, and run advanced reporting. The results were significant: query turnaround dropped from up to eight hours to about a minute, 95% of customer inquiries were resolved at first contact, and the team gained proactive insight into product health, disk failures, upgrade trends, and license compliance. Glassbeam also enabled customer-facing “health check” reports and better account management opportunities.