Case Study: Meru Networks slashes support diagnosis time with Glassbeam

Meru Networks - Customer Case Study

Meru Networks, a leader in mobile access and virtualized Wi‑Fi solutions, needed a faster way to diagnose customer support issues and pinpoint the root cause of network performance problems. Its support engineers relied on large machine data log files from controllers and access points, but the data was difficult and time-consuming to analyze during escalated cases.

Glassbeam provided Meru Networks with a machine data analytics dashboard that aggregates key findings from multiple log files and highlights trends, exceptions, and events. With Glassbeam, Meru reduced log-analysis time to less than 15 minutes, improved customer satisfaction, and avoided an on-site support visit that would have cost nearly $2,000 by identifying and fixing high channel utilization before dispatching an engineer.

Meru Networks

Joe Limprecht

Manager of Customer Support