Case Study: Dimension Data streamlines cloud capacity planning with Glassbeam

Dimension Data - Customer Case Study

Dimension Data, a global ICT services and solutions provider, needed a better way to manage rapidly growing cloud data center operations across 25 locations. The company struggled to ensure adequate IT capacity and visibility into infrastructure while manually sifting through machine data from storage, networking, applications, and backup systems. Glassbeam’s machine data analytics platform was used to help address these challenges.

Glassbeam implemented dashboards and analytics for capacity planning, customer profiling, and daily status reporting, giving Dimension Data real-time visibility into usage, anomalies, and future capacity needs. The solution eliminated four to six hours of manual data entry each day, improved access to historical and current data, and helped teams move from reactive to proactive support while identifying upsell and cross-sell opportunities.

Dimension Data

Robert Bryant

Senior Manager, Infrastructure