Case Study: Manvia Achieves Faster Problem Resolution with Glartek’s Visual Remote Assistance

Manvia reduces unplanned trips by 25% with Glartek

Manvia, a maintenance leader and part of the Mota-Engil Group, faced challenges with high travel costs, fragmented communication, and slow response times due to its geographically dispersed experts. To reduce response times and the number of repeated breakdowns, they partnered with Glartek to implement a Visual Remote Assistance solution.

By using Glartek's AR-powered Visual Remote Assistance tool for real-time guidance and 3D annotations, Manvia centralized its expert team. This resulted in a 25% reduction in unplanned trips, a 30% reduction in repeated problems, faster problem resolution, and 100% knowledge retention, significantly improving operational efficiency.

Manvia