Case Study: EDP Achieves Fewer Execution Errors and Faster Access to Information with Glartek

EDP eliminates execution errors and cuts specialist trips 15% with Glartek

EDP, a major utility company serving 13 million customers across 14 countries, faced a challenge in reducing its specialized maintenance teams while guaranteeing equipment conformity. The company struggled with high operational costs due to information being dispersed across three different platforms, complex procedures, and varying levels of operator expertise, which limited autonomy and required specialists to be physically present at every facility.

To address this, Glartek implemented a unified platform that centralized data and provided field operators with 2D and Augmented Reality step-by-step guides for maintenance and inspections. This Glartek solution empowered the workforce to perform tasks independently and allowed for remote visual assistance from specialists. As a result, EDP eliminated 100% of execution errors, achieved 30 times faster access to information, and reduced the number of specialist trips by 15%.

EDP