Case Study: E-REDES achieves 22% fewer site revisits with Glartek’s Connected Worker Platform

E-REDES reduces field revisits by 22% with Glartek

E-REDES, a major energy distributor serving over 6.4 million customers, faced significant challenges in ensuring the safety and operational efficiency of its field technicians. With a high frequency of site visits required due to insufficient support for complex procedures in remote locations, the company needed a better way to guide its less experienced workers. To address this, E-REDES partnered with vendor Glartek to implement its Connected Worker Platform and Visual Remote Assistance solution.

Glartek’s solution provided real-time video guidance powered by augmented reality (AR) capabilities, enabling office-based experts to support field technicians remotely, even under poor network conditions. By implementing Glartek's platform, E-REDES achieved a 22% reduction in site revisits, a 33% increase in technician efficiency, and a 76% reduction in errors. The centralized system also cut administrative work time by 45%, ensuring field issues are addressed more swiftly and effectively.

E-REDES