Case Study: St. Charles Public Library District improves patron website usability with Glantz Design

St. Charles Public Library District cuts patron support calls with Glantz Design

The St. Charles Public Library District was facing a challenge as its website was causing frustration for patrons, who struggled to find services and browse collections. The library partnered with vendor Glantz Design for a comprehensive website redesign and redevelopment project, which included transitioning their CMS from Drupal to WordPress.

Glantz implemented a human-centered, inclusive user experience design for the new website, drawing visual inspiration from the library's new physical facility to create a unified patron experience. The solution utilized a flexible, modular component approach, empowering the library's team to easily manage content. The results were highly positive; library staff reported a significant decrease in phone calls from patrons struggling to use the website post-launch. Glantz's work provided the library with a dynamic and scalable digital presence.

St. Charles Public Library District