Case Study: McCarthy Insurance Group achieves 90-95% less manual effort with Glantus RPA

Proactive customer service via Robotic Process Automation (RPA) for McCarthy Insurance Group

McCarthy Insurance Group (MIG), one of Ireland’s largest impartial insurance brokers, was growing rapidly and struggling with a mostly manual renewals and payment process. The renewals team was spending significant time on routine customer-facing tasks, and payment handling in particular was error-prone, causing duplicate entries, CRM mismatches, and wasted effort. MIG turned to Glantus and its robotic process automation (RPA) platform to find a more efficient way to support customer service and payment processing.

Glantus began with a short discovery workshop, then built a pilot robot for a few key processes in a single branch and deployed it within days. The solution automated payment processing, reduced manual effort by 90-95%, and virtually eliminated errors in the pilot branch. MIG later expanded the automation across the wider organization, with more than 20 processes automated, major savings in man hours and IT spend, and 24/7 close-of-business processing running automatically.

McCarthy Insurance Group

Tony Hickey

Operations Director