Case Study: Mindbody achieves higher customer satisfaction and lower churn with Glance

MINDBODY Leverages Glance to Drive Higher Adoption and Increased Customer Satisfaction

Mindbody, a SaaS provider for the wellness industry, faced challenges in customer support where agents had to guess what callers were seeing on their screens. This led to increased handle time and customer effort. To erase these communication barriers, Mindbody turned to Glance and implemented its visual engagement and cobrowsing solution.

By using Glance to see and guide customers' screens directly, agents could resolve issues faster and onboard new customers more effectively. This solution led to measurable savings through reduced average handle time and lower customer churn. Agents now use Glance on 40% of customer calls, driving higher adoption, customer satisfaction, and a stronger brand image for Mindbody.

Mindbody

KC Duggan

Business Relationship Manager