Case Study: Spoke opens new European markets and improves CRM enrichment with Gladia

Opening up new markets for a sales meeting and CRM enrichment platform

Spoke, a French AI platform for sales meeting assistance and CRM enrichment, faced the challenge of finding a highly accurate and reliable multilingual transcription API. Their need for error-free transcripts, especially in French, was critical for automatically populating CRM systems without mistakes that could impact customer satisfaction and revenue. After trying other solutions that were too US-centric, they turned to Gladia's audio transcription API.

By implementing Gladia's API, Spoke gained access to best-in-class multilingual support and highly accurate transcription. The solution was integrated quickly and resulted in a drastic reduction of errors. This enabled Spoke to successfully transcribe over 27,000 hours of meetings for its users and open up new European markets, confidently relying on Gladia's technology for their future development.

Spoke

Lazare Rossillon

Chief Executive Officer