Case Study: Claap cuts transcription costs and speeds up meeting summaries with Gladia

Claap cuts transcription time by 95% with Gladia

Claap, the video collaboration platform, needed a way to keep transcription accurate and affordable as meeting-assistant usage grew and hidden add-on costs, billing increments, and self-hosting overhead threatened margins. The team was evaluating transcription infrastructure for async and real-time meeting workflows, where diarization, translation, and speaker attribution all mattered.

Gladia provided its all-inclusive transcription API, with features like diarization, translation, sentiment analysis, and named entity recognition bundled into the rate. With Gladia, Claap reached 1–3% word error rate in production and transcribed one hour of video in under 60 seconds, enabling AI summaries and action items to flow directly into CRM records without manual review.

Claap