Case Study: Aircall cuts transcription time by 95% with Gladia

Aircall cuts transcription time by 95% with Gladia

Aircall, the leading AI-powered voice platform, needed a more accurate, fast, and scalable transcription solution to process thousands of daily calls across multiple languages for its Contact Center as a Service (CCaaS) platform. Their in-house transcription engine was challenging to maintain and could not meet their performance requirements, so they turned to Gladia's speech-to-text API.

By implementing Gladia's API, Aircall significantly improved its transcription capabilities. The solution from Gladia reduced transcription time by 95%, cutting it from up to 30 minutes to under 1.5 minutes. This speed, combined with high accuracy across various languages, allows Aircall to process around one million calls weekly, enabling powerful AI features like conversation summaries and agent coaching for its users.

Aircall