Case Study: Hornbach-Baumarkt streamlines POS operations with GK Software

Hornbach-Baumarkt - Customer Case Study

Hornbach-Baumarkt AG, a major DIY and garden center retailer with over 150 stores across nine European countries, faced the challenge of modernizing its outdated point-of-sale (POS) system. The company needed a uniform software solution to centrally manage its entire POS landscape, integrate its specific DIY sector requirements, and seamlessly connect to its central SAP system.

GK Software implemented its GK/Retail Point-of-Sale solution, which included centralized management and monitoring tools. The result was a significant streamlining of store-level processes, leading to substantial savings and allowing employees to spend more time on customer service. The intuitive system reduced error rates, improved data quality, and simplified key processes like returns, receiving positive feedback from both users and customers. GK Software delivered the ambitious "FastPOS" project on schedule and it completely lived up to Hornbach's expectations.

Hornbach-Baumarkt

Oliver Heiligenstein

Head of Sales & Service