Case Study: The Miami Biltmore Hotel and Resort streamlines gift card sales and redemptions with Givex

The Miami Biltmore Hotel and Resort centralizes gift card processing with Givex across all locations

The Miami Biltmore Hotel and Resort needed to replace its outdated custom gift card solution with a flexible stored value payment program. The new system had to be compatible with all of their various on-site point-of-sale systems. They chose Givex Corporation for its ability to integrate with these disparate systems.

Givex implemented a new stored value gift card program and developed a custom website to facilitate online sales. The solution integrated with all the property's POS systems, centralizing all transaction data. The results included a seamless transition for the clientele and the ability for the hotel to easily track sales and redemptions by location, allowing them to measure the program's success and compare it to previous figures.

The Miami Biltmore Hotel and Resort