Case Study: Fairmont Hotels & Resorts modernizes gift card operations with Givex Corporation

Fairmont Hotels & Resorts reduces manual reconciliation and lowers breakage with Givex Corporation

Fairmont Hotels & Resorts, a luxury hotel company with over 56 properties worldwide, faced the challenge of managing a cumbersome paper gift certificate program that required extensive manual reconciliation. They partnered with Givex Corporation to replace it with a modern electronic gift card solution.

Givex implemented a global gift card program integrated with all hotel and spa POS systems. The solution included dynamic currency conversion for international transactions and a dedicated website for online sales and card management. This eliminated manual reconciliation for Fairmont, significantly reduced breakage, and provided a popular, flexible gifting option that increased sales and lowered administrative costs.

Fairmont Hotels & Resorts