Case Study: Zendesk achieves scalable, reliable engineering workflows with GitHub

Zendesk - Customer Case Study

Zendesk, the customer service and engagement platform, needed a flexible, reliable way to support a fast-growing engineering organization spread across the globe. Its teams relied on GitHub Enterprise Cloud as the core system for code collaboration, deployment workflows, and distributed development, while also needing strong security and support as the company expanded.

GitHub helped Zendesk streamline engineering with pull requests, API integrations, innersourcing, and cloud-based workflows that improved communication and deployment speed. The results included easier collaboration for 800+ engineers, highly available service for mission-critical reliability, and faster ramp-up for new hires. GitHub also supported product innovation such as Guide themes and the App Framework, helping Zendesk ship customer-facing features and scale securely across acquisitions.

Zendesk

Jason Smale

Vice President of Engineering