Case Study: Nexthink breaks free from documentation bottlenecks with GitBook

Nexthink republished 700 pages instantly with GitBook

Nexthink, a leading digital employee experience management platform, faced significant documentation bottlenecks. Their previous platform required republishing all 700 pages for even a small fix, which deprioritized minor updates and frustrated both internal teams and customers. They needed a solution that would allow more contributors to edit directly while maintaining control and integrating with their engineering stack, specifically requiring continuous syncing to GitHub instead of manual exports.

GitBook provided the solution with its intuitive editor for non-technical users and powerful Git Sync feature for automatic, instant updates to GitHub. This enabled Nexthink to implement a branching workflow for their fast release cycle, allowing over 40 regular contributors to collaborate safely. The result was a transformed, frictionless process where documentation moves as fast as the product itself, freeing the team from publishing bottlenecks and enabling company-wide collaboration.

Nexthink